What's New...

With Our Clients?

North Eastman Health Association

Pinawa, Manitoba, Canada

Wins Gold Manitoba Quality Award of Excellence!

Congratulations to the staff and management of North Eastman Health Association (NEHA) on being awarded the provincial 2003 Gold Award For Excellence. NEHA was evaluated against seven drivers of quality: leadership; planning; customer focus; process management; supplier focus and organizational performance. Using our Integrated Business Plan® approach they have successfully aligned themselves strategically, emotionally and intellectually.

Regent Park Community Health Centre

Toronto Ontario, Canada

Recipient of the Arthur Kroeger Award in Citizenship and Community Affairs

Regent Park Community Health Centre (RPCHC) has received the prestigious Arthur Kroeger Award in Citizenship form Carleton University for their innovative Pathways to Education program. The goal of this program is to get young people to attend high school, keep them in school and inspire them to go on to post secondary programs. RPCHC has been one of our long term clients.



What's New...

In The Literature...

The following are some selected references that reinforce the concepts and approaches used by Jill Thomas & Associates Inc.

In The Books...

  • Hunter, James. The Servant: A Simple Story About The True Essence of Leadership (Boston:Prima Publishing): 1998

  • Nelson, Bob. 1001 Ways To Reward Employees (New York: Workman Publishing): 1994

  • Kotter, John. What Leaders Really Do (Boston: Harvard Business Review): 1999

  • Kouzes, James & Posner, Barry. The Leadership Challenge How to Keep Getting Extraordinary Things Done in Organizations (San Francisco: Jossey Bass): 1995

  • Thomas, Jill. Quality Improvement and The Client-Centred Accreditation Program (Ottawa: Canadian Council On Health Services Accreditation): 1995

  • Thomas, Holly. Power Tools That Promote Success: A Guide For Diabetes Educators (Georgetown, ON): 1999

In The Journals...

  • Edgeman, Rick et al. On Leaders and Leadership: Business Excellence Models, Core Value Deployment and Lessons from the Bible. Quality Progress (October, 1999): 49-54

  • Pearson, Thomas. Measurements and the Knowledge Revolution. Quality Progress (September,1999): 31-37

  • Taylor, Jane & Crowe, Virgina. Rapid Cycle Change Sells Itself. Journal for Healthcare Quality (September/October, 1999): 4-7


For Quality Progress contact:
www.asq.com

For the Journal for Healthcare Quality contact:
www.nahq.org

  

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