About Us...

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  1. Our Vision
  2. Principles That Govern our Business Practices
  3. Biography of Jill Thomas

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Our Vision for Our Clients

 
Jill Thomas & Associates Inc use an approach that is
designed to assist organizations to create and sustain an
environment of performance excellence.

We want our clients to:

  • cultivate a strong focused leadership team;

  • use a business planning process that promotes alignment throughout the organization;

  • develop competent engaged staff who enjoy coming to work each day;

  • manage processes in such an efficient manner, that they are considered benchmarks;

  • have customers who are so satisfied that they recommend the organization to others;

  • achieve key business results that moves them towards their vision.

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Principles that Govern the Business Practices of Jill Thomas & Associates Inc

Planning

Rationale for any activity
must be clearly defined.

One must have a picture of
where one is going.

Listen to what the customer wants and deliver it to his or her complete satisfaction.

Working With Others

Open communication sets a tone for co-operation and involvement.

Following through on requests
is essential to building trust.

Strive for excellence
rather than perfection.



Helping to create and sustain organizations focused on communication, continuous
improvement and trust.


Learning

Learning requires active participation of learners

Adult learners must see the need to learn and change.

Learning is a continuous lifelong process.

Results

Follow up is necessary to determine where to go next.

Achievement-big or small – must be recognized.

Failures yield opportunities for future improvement.

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Biographical Sketch

Jill Thomas...
  • holds a Bachelor of Science in Nursing (B.Sc.N.) and a Master of Education (M.Ed.) from the University of Toronto;
  • has over twenty years experience in health care at staff, middle management and senior levels;
  • guided Peel Memorial Hospital (Brampton, Ontario), for over ten years, through the development and enhancement of its Quality Management program;
  • received the: Outstanding Contribution to the Promotion of Quality Management in Health Care Award from the Canadian Association of Quality in Health Care;
  • has conducted workshops and seminars for health care agencies, professional associations and educational institutions nationally and internationally;
  • developed the Leading For Excellence© model which several Canadian organizations use to build their strategic business plans;
  • authored the one of a kind training program entitled: Making Continuous Improvement a Way of Life© currently in use in health care organizations across Canada;
  • has working knowledge of the Canadian Council on Health Services Accreditation (CCHSA) standards... author of the CCHSA manual: Quality Improvement and the Client Centred Accreditation Program; and
  • is a certified External Assessor with the National Quality Institute.

Jill Thomas is not your ordinary consultant who delivers a program or service and then departs. Jill stays with her clients for a minimum of one year to advise and ensure success! She understands what effective organizations require today!

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Jill Thomas
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